Exchange & Return Policy

AZUREX LTD | MAURITIUS

Effective Date: 11 October 2026
Website: https://www.azurex.cc

1. Introduction

At AZUREX LTD, we take pride in offering exceptional natural crystals, amethyst geodes, decorative minerals and exclusive mineral collections.

Every crystal is a unique creation of nature, distinguished by its individual structure, colour, inclusions, shape and geological characteristics.

We are committed to providing accurate product information, transparent purchasing conditions and professional customer service.

This Exchange & Return Policy explains the conditions applicable to exchanges, returns, damaged products and refund requests.

Nothing in this policy limits or excludes any mandatory consumer rights under the laws of the Republic of Mauritius or other applicable legislation.

2. Eligibility for Exchanges

Customers may request an exchange within 7 calendar days of receiving a product, subject to the conditions outlined below.

To qualify for a voluntary exchange:

The product must be in its original condition.
The product must not have been damaged, modified or altered after delivery.
The original invoice or proof of purchase must be provided.
Any original packaging, protective materials and accessories should be retained.
The exchange request must be submitted to info@azurex.cc within the specified period.

All voluntary exchanges are subject to inspection and approval by AZUREX LTD.

Approval will not be unreasonably withheld where mandatory consumer rights apply.

3. Natural Characteristics of Crystals

Natural crystals and minerals are unique geological formations.

Variations in the following characteristics are normal and do not automatically constitute defects:

Colour and colour intensity
Crystal formations and growth patterns
Natural inclusions and internal structures
Surface textures and mineral deposits
Natural fissures and geological imperfections
Variations in shape, symmetry and dimensions

Such characteristics contribute to the authenticity and individuality of each specimen.

However, this provision does not exclude a customer's legal rights where a product is defective, materially misdescribed or otherwise fails to meet applicable legal requirements.

4. Non-Exchangeable Products

Except where required by applicable law, the following products are generally excluded from voluntary exchanges:

Custom-made or specially commissioned products.
Crystals or mineral specimens modified at the customer's request.
Products that have been installed, permanently mounted or altered after delivery.
Products damaged through improper handling, installation or storage.
Products sold under clearly disclosed final-sale conditions.
Products purchased through special procurement arrangements where the exclusion was communicated and accepted before purchase.

These exclusions do not affect mandatory statutory remedies for defective or non-conforming goods.

5. Large Amethyst Geodes and Heavy Mineral Specimens

Certain AZUREX products, including large amethyst geodes, crystal formations and decorative mineral objects, may be exceptionally heavy, fragile or difficult to transport.

For these products:

Customers are encouraged to inspect the specimen before purchase whenever reasonably possible.
Dimensions, weight, natural characteristics and handling requirements should be confirmed before delivery.
Any special delivery, lifting or installation arrangements should be agreed upon in advance.
Voluntary exchanges may be subject to reasonable transportation and handling costs disclosed to the customer.
Returned specimens must be adequately protected against damage during transport.

For particularly large or specially commissioned specimens, individual exchange arrangements may be agreed upon in writing before purchase.

Mandatory consumer rights remain unaffected.

6. Damaged or Incorrect Products

If a product arrives damaged, defective or materially different from the agreed description, please contact us as soon as reasonably possible.

For efficient assistance, we recommend notifying us within 48 hours of delivery, although this recommendation does not limit any applicable statutory rights or deadlines.

Please provide:

Your name and contact details.
Invoice or order reference.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging where transport damage is suspected.

Email: info@azurex.cc

AZUREX LTD will review the information and determine the appropriate remedy in accordance with applicable law.

Depending on the circumstances, remedies may include repair, replacement, exchange, price adjustment or refund.

7. Exchange Procedure

To request an exchange, please contact:

info@azurex.cc

Include the product description, purchase date, invoice reference and reason for the exchange request.

Our team will review your request and provide instructions regarding inspection, return arrangements and any applicable transportation costs.

Products should not be returned without prior coordination, particularly where special packaging, lifting equipment or professional transport may be required.

8. Refund Policy

For approved voluntary returns, refunds may be offered at the discretion of AZUREX LTD unless otherwise agreed in writing.

Where a refund is legally required, AZUREX LTD will provide it in accordance with applicable consumer protection legislation.

Approved refunds will generally be processed using the original payment method where practicable.

Processing times may depend on the payment provider, banking procedures and the circumstances of the return.

Any permissible deductions or return costs will be communicated transparently.

9. Transportation and Return Costs

For voluntary exchanges requested for personal preference or a change of mind, customers are generally responsible for return transportation costs unless otherwise agreed.

For defective, damaged or incorrectly supplied products, transportation costs will be allocated in accordance with applicable law.

For large or fragile mineral specimens, professional transport may be necessary to ensure safe handling.

AZUREX LTD may assist in coordinating suitable logistics arrangements.

10. Product Inspection Before Purchase

Because many AZUREX products are unique, one-of-a-kind natural specimens, we encourage customers to review all available photographs, dimensions, weights and product descriptions before making a purchase.

Where available, customers may request additional photographs, videos or an appointment to inspect a specimen.

Our team will be pleased to provide further information to support an informed purchasing decision.

11. International Orders

For purchases delivered outside Mauritius, exchange and return arrangements may depend on destination-country requirements, customs procedures, transport conditions and applicable consumer protection laws.

International customers should contact AZUREX LTD before returning any product.

Any applicable mandatory consumer rights, including statutory withdrawal rights where relevant, remain unaffected.

Customs duties, taxes and return-shipping arrangements will be handled in accordance with applicable law and the agreed terms of sale.

12. Consumer Rights

This policy is intended to provide transparent and fair exchange procedures.

It does not exclude, restrict or override any mandatory rights available to consumers under applicable legislation.

Where statutory consumer rights provide greater protection than the voluntary arrangements described in this policy, those statutory rights will prevail.

13. Changes to This Policy

AZUREX LTD may update this Exchange & Return Policy from time to time.

The latest version will be published on our website.

Any changes will not retrospectively reduce rights already acquired under an existing purchase agreement or applicable law.

14. Contact Information

For exchange requests, product concerns or further information, please contact:

AZUREX LTD
Biswal House 2
Camp Benoit
90808 Petite Riviere
MAURITIUS

Business Registration Number (BRN): C24208664
Email: info@azurex.cc
Website: https://www.azurex.cc

Natural Crystals. Exceptional Spaces. Inspired Wellbeing.

Exchange & Return Policy

AZUREX LTD | MAURITIUS

Effective Date: 11 October 2026 Website: https://www.azurex.cc

1. Introduction

At AZUREX LTD, we take pride in offering exceptional natural crystals, amethyst geodes, decorative minerals and exclusive mineral collections.

Every crystal is a unique creation of nature, distinguished by its individual structure, colour, inclusions, shape and geological characteristics.

We are committed to providing accurate product information, transparent purchasing conditions and professional customer service.

This Exchange & Return Policy explains the conditions applicable to exchanges, returns, damaged products and refund requests.

Nothing in this policy limits or excludes any mandatory consumer rights under the laws of the Republic of Mauritius or other applicable legislation.

2. Eligibility for Exchanges

Customers may request an exchange within 7 calendar days of receiving a product, subject to the conditions outlined below.

To qualify for a voluntary exchange:

The product must be in its original condition.

The product must not have been damaged, modified or altered after delivery.

The original invoice or proof of purchase must be provided.

Any original packaging, protective materials and accessories should be retained.

The exchange request must be submitted to info@azurex.cc within the specified period.

All voluntary exchanges are subject to inspection and approval by AZUREX LTD.

Approval will not be unreasonably withheld where mandatory consumer rights apply.

3. Natural Characteristics of Crystals

Natural crystals and minerals are unique geological formations.

Variations in the following characteristics are normal and do not automatically constitute defects:

Colour and colour intensity

Crystal formations and growth patterns

Natural inclusions and internal structures

Surface textures and mineral deposits

Natural fissures and geological imperfections

Variations in shape, symmetry and dimensions

Such characteristics contribute to the authenticity and individuality of each specimen.

However, this provision does not exclude a customer's legal rights where a product is defective, materially misdescribed or otherwise fails to meet applicable legal requirements.

4. Non-Exchangeable Products

Except where required by applicable law, the following products are generally excluded from voluntary exchanges:

Custom-made or specially commissioned products.

Crystals or mineral specimens modified at the customer's request.

Products that have been installed, permanently mounted or altered after delivery.

Products damaged through improper handling, installation or storage.

Products sold under clearly disclosed final-sale conditions.

Products purchased through special procurement arrangements where the exclusion was communicated and accepted before purchase.

These exclusions do not affect mandatory statutory remedies for defective or non-conforming goods.

5. Large Amethyst Geodes and Heavy Mineral Specimens

Certain AZUREX products, including large amethyst geodes, crystal formations and decorative mineral objects, may be exceptionally heavy, fragile or difficult to transport.

For these products:

Customers are encouraged to inspect the specimen before purchase whenever reasonably possible.

Dimensions, weight, natural characteristics and handling requirements should be confirmed before delivery.

Any special delivery, lifting or installation arrangements should be agreed upon in advance.

Voluntary exchanges may be subject to reasonable transportation and handling costs disclosed to the customer.

Returned specimens must be adequately protected against damage during transport.

For particularly large or specially commissioned specimens, individual exchange arrangements may be agreed upon in writing before purchase.

Mandatory consumer rights remain unaffected.

6. Damaged or Incorrect Products

If a product arrives damaged, defective or materially different from the agreed description, please contact us as soon as reasonably possible.

For efficient assistance, we recommend notifying us within 48 hours of delivery, although this recommendation does not limit any applicable statutory rights or deadlines.

Please provide:

Your name and contact details.

Invoice or order reference.

A description of the issue.

Clear photographs of the product.

Photographs of the packaging where transport damage is suspected.

Email: info@azurex.cc

AZUREX LTD will review the information and determine the appropriate remedy in accordance with applicable law.

Depending on the circumstances, remedies may include repair, replacement, exchange, price adjustment or refund.

7. Exchange Procedure

To request an exchange, please contact:

info@azurex.cc

Include the product description, purchase date, invoice reference and reason for the exchange request.

Our team will review your request and provide instructions regarding inspection, return arrangements and any applicable transportation costs.

Products should not be returned without prior coordination, particularly where special packaging, lifting equipment or professional transport may be required.

8. Refund Policy

For approved voluntary returns, refunds may be offered at the discretion of AZUREX LTD unless otherwise agreed in writing.

Where a refund is legally required, AZUREX LTD will provide it in accordance with applicable consumer protection legislation.

Approved refunds will generally be processed using the original payment method where practicable.

Processing times may depend on the payment provider, banking procedures and the circumstances of the return.

Any permissible deductions or return costs will be communicated transparently.

9. Transportation and Return Costs

For voluntary exchanges requested for personal preference or a change of mind, customers are generally responsible for return transportation costs unless otherwise agreed.

For defective, damaged or incorrectly supplied products, transportation costs will be allocated in accordance with applicable law.

For large or fragile mineral specimens, professional transport may be necessary to ensure safe handling.

AZUREX LTD may assist in coordinating suitable logistics arrangements.

10. Product Inspection Before Purchase

Because many AZUREX products are unique, one-of-a-kind natural specimens, we encourage customers to review all available photographs, dimensions, weights and product descriptions before making a purchase.

Effective Date: 11 October 2026
Website: https://www.azurex.cc

AZUREX LTD
Biswal House 2
Camp Benoit
90808 Petite Riviere
MAURITIUS

Business Registration Number (BRN): C24208664
Email: info@azurex.cc
Website: https://www.azurex.cc